Purpose of processing

Collected data is processed to:

• Provide the services on the site, including the AI chatbot.
• Improve user experience and personalize content.
• Respond to inquiries and messages sent via email or chatbot.
• Conduct internal analysis and usage statistics.
• Fulfill legal obligations.

Who we are

This website is managed by DigitCo GmbH, headquartered at Lauriedstrasse 1, 6300 Zug, Switzerland.
We offer digital solutions based on Web3 technologies, blockchain, artificial intelligence, and digital twin.

Data retention

Data is retained for as long as necessary to fulfill the stated purposes, unless otherwise required by law. Chat data may be stored for up to 12 months for analysis or service improvement.

Use of the AI Chatbot

The website includes an AI-based chatbot to provide assistance, information, or guidance on our services. Its use involves the collection and processing of voluntarily provided data.

• Data entered in the chatbot is not used for profiling or binding automated decisions.
• Conversations may be stored for statistical purposes or service improvement, anonymously.
• Users are advised not to share sensitive or highly confidential data via the chatbot.

User Rights

According to Articles 15–22 of the GDPR, users have the right to:

• Access their data
• Correct, delete, or limit processing
• Withdraw consent
• Object to processing
• Request portability
• File a complaint with the relevant authority

To exercise these rights, contact: info@tokenance.io

Changes to the Policy

We reserve the right to update this policy. Any changes will be published on this page with the update date.

Legal basis

Data processing is based on

• User consent (e.g., chatbot usage or cookie acceptance).
• Contractual or pre-contractual obligations.
• Legitimate interest in improving services and platform security.
• Legal obligations.

​

Cookies and Tracking Tool

This website uses technical cookies and analytical cookies. Some cookies are linked to the operation of the AI chatbot.​

Types of data collected

We collect and process the following personal data:

• Identifying data: name, email, and phone number (ONLY if voluntarily provided).
• Browsing data: device type, browser, operating system.
• Data provided in the chatbot: any information voluntarily entered by the user in the chat.
• Technical data related to site use: sessions, preferences, and user interactions.